The IKHAZY ” Terms and Conditions” govern the use of the website and the purchase of products from it. By using this website and/ or placing an order on www.ikhazy.com, you agree to our terms and conditions and any other rules posted elsewhere on this website. Before you order, be sure to read the terms and conditions. If you do not agree with these terms and conditions, please do not use the site.
PRICES AND PAYMENT METHODS
Prices shown on the website are including 21% VAT and excluding shipping. For orders outside The Netherlands other taxes and/or import duty may apply. These are not included in the prices shown on the website. As for the payment methods offered, the following payment fees apply:
iDeal is free of charge, PayPal +3,4%, Bancontact +1,8%, Mastro/Visa/MasterCard +2,8.
SHIPPING AND DELIVERY
All placed orders will be delivered by PostNL and require a signature for delivery. Within The Netherlands all small accessories will be delivered as letterbox package by PostNL.
After your order is shipped, you will receive a track & trace number that allows you to trace your parcel. If a delivery can not take place or is delayed, for example because the ordered items are out of stock, you will be informed by e-mail. We strive to ship your order within two weeks. All mentioned delivery times are indicative and may not lead to any rights or liability.
DUTIES AND CUSTOMS
International duties, taxes or other customs fees are not included in the prices shown on this website. Please contact your customs agency officials to inform about any applicable duties and/or taxes. Those can be very different per country and they are not covered by IKHAZY. Any customs or import duties will be charged when the package is received in the country of destination. These costs must be paid by the recipient of the package.
You have 30 days to judge if your purchase is satisfactory. During this period you can return the product. IKHAZY do not cover the shipping fee for a return. Used products and certain items can not be returned. Read all about our return policy here.
All returns or exchanges need to be submitted trough the website by login on to your account. If not submitted on the website the return order will not be accepted. The order will be shipped back to you after your payment for the new shipping is received by us. In case of an exchange the shipping fee for the first exchange is covered by IKHAZY.
If you prefer to see the product before purchase, visit one of our partners with an offline selling point. You can locate one near you trough our store locator. Not all items might be available.
EXCLUDED FROM RETURN OR EXCHANGE
Hair: return or exchange is possible only when the product and packaging is in it’s original condition . BLACK, GOLDEN SEAL OR SILVER BAND AROUND THE HAIR MUST NOT BE OPEN, TAMPERED WITH OR REMOVED. May this be the case, your return can not be processed because of our strict internal procedures to ensure hygiene.
IKHAZY Hair is not virgin hair. The hair has already been colored (except the color ‘natural black’) or processed. We do not recommend to color the extensions again. Should you choose to do so (or any other chemical treatment), it’s at your own risk and it eliminates your right to return or exchange. IKHAZY is not responsible for any chemical treatment done to de hair by you or on your behalf.
No rights can be derived from online advise or advise by telephone. Please keep seals intact at any time to be eligible for a return or refund.
Other : styling tools, hair and accessories with a compromised packaging can not be returned. Hair care products and the Oh My Brush can not be returned due to the nature of the product and our hygiene standards. Read more here.
All returns wil be carefully inspected for damage or traces of use. If any of these are present, no new item will be shipped. The damaged items will be shipped to you in the condition we received them. You will be charged for the new shipping cost and handling fee. The handling fee is € 10 , – including 21% VAT.
If you received a defective product, you may report it by sending an email to firstname.lastname@example.org together with your order number, address and a description of the defect including pictures. You can then send the products back to us. Upon discovery of a defect by IKHAZY, your product will be repaired or replaced by a new one. IKHAZY reserves the right to choose the most appropriate solution. Upon discovery of a defect your shipping costs will be refunded. If there is no defect found by IKHAZY after internal tests, we will return the product to you. IKHAZY will not cover these shipping costs.
ADDRESS FOR RETURNS & EXCHANGES
2563 TT Den Haag
A refund will be issued to your original method of payment after we have received, inspected and approved the items for return. You will receive the purchase price (including shipping costs, but excluding return costs and any used discount coupon) within 14 days after the returned items were received by us. In case the packaging is damaged a restocking fee of €10,- will apply. This amount will be deducted from your refund amount to be received.
If you wish to exchange your order or some items of your order, you will receive a store credit within 2 working days after the exchange is received en inspected by us. The store credit can be seen by logging on to your account on www.ikhazy.com. Reed all the details here.
If a coupon code is available, it must be entered by the customer at the time of the purchase. We can not apply the discount code afterwards. Current discount codes can not be used for previous orders.
COPYRIGHTS AND CONTENT
The entire content published on this website, including but not limited to text, graphics or code is the sole property of www.ikhazy.com. Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with www.ikhazy.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this website is strictly forbidden. You further agree not to change or delete any proprietary notices from materials downloaded from the website.
Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, “Content” is defined as all information such as the “look and feel” of the website, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this website.
CHANGES TO TERMS
IKHAZY reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please note that it is your responsability to keep updated about our published terms and conditions.
Dutch law is exclusively applicable to all rights, obligations, offers, orders and agreements to which these terms and conditions apply.
Our company is located at Gagelplein 22, 2563 TT in The Hague, The Netherlands. This address is not an offline point of sale. Our Chamber of Commerce registration number is 50486527. And our VAT identification number is NL234649628B01.